Statement of Purpose
Provider: My Support & Care Services (West Country) Limited
Managing Director: Lesley Barker
Address:
My Support and Care Services ( West Country ) Ltd
Trading as My Support and Care Services
40a High Street
Honiton
EX14 1PJ
Legal Status: Organisation
Contents
1. Our Service / Regulated Activities
2. Aims and Objectives of the Service
3. Our Quality Policy
4. Staff
5. Customer’s Rights
6. Service Provision Available
7. Our Mission Statement
8. The Complaints Procedure
9. Name & address of the Provider & Registered Manager
1. Our Services / Regulated Activities
• Personal Care
Our Service
My Support and Care Services is a specialist service provider of support & care for vulnerable adults and children with Learning Disabilities and complex needs aged 8 to 18 years of age. We provide progressive, outcome focused care solutions.
My Support & Care Services is an independent social care provider; we deliver person centred services to vulnerable adults and children some with complex needs requiring varying levels of support or supervision. This is provided in both a supported living environment and in community enabling.
We pride ourselves on providing specialised (up to 24 hrs.) support for those living within their own homes.
We provide services for a wide range of customers, some of whom will have:
• Learning Disabilities
• Mental Health Issues
• Self Harm
• Sexualized behaviour
• Duel diagnosis
• Schizophrenia
• Acquired Brain Injury
• Suicidal tendencies
• Autistic spectrum disorders
Through well structured risk assessments, that where needed, incorporate well defined boundaries we aim to produce positive outcomes that will lead to enhanced & fulfilling lives for those we support. Providing the opportunity to achieve greater independence.
Some of the services we provide are:
• Supported living
• Assessment of needs
• Risk assessing / Monitoring
• Supported Work placements /Education
• Supported Holidays
• Training courses for care providers
• Training courses for customers
• Daily living skills programs
• Empowerment & Risk taking
• Social Activities
• Educational groups and daytime activities
• Community enabling for adults and Children.
2. Aims & Objectives of the Service
My Support & Care Services objectives are to carry out a service to improve the lives of people with a learning disability/mental health disorder. Its main activities are;
• Personal Care.
• Direct Services
• Training providers internally/externally
We are a provider of services for adults & children with a learning disability/mental health disorder & other associated complex needs. We aim to create & sustain ordinary and positive opportunities for the people we support and are committed to providing services which are inclusive and enabling.
• To provide a personalised service that seeks to maximise the quality of life for each customer based on an assessment and collaboration with the individual & others important in their lives.
• To empower our customers to live their own lives within their chosen local communities as far as is practicable.
• To seek to understand behaviours that may be challenging, and look for appropriate ways to reduce the severity & frequency of such behaviours.
• To ensure the safety of the customer, the staff and the local community as far as is practicable.
• To ensure that all Government legislation and directives are complied with including any customer restrictions that have been set out by the courts, multi-disciplinary teams & other appropriate authorities.
• To ensure all customers have the opportunity to make an informed choice about whom they live with.
• To try to ensure that the customers in supported living have a long term lease and/or if possible ownership or part ownership of their property.
• To encourage our customers to have a real say in who supports them. Someone with similar interests and enthusiasm and the correct skills for the individual customer.
• To provide a service this promotes dignity, respect & independence.
• To provide & promote a service that respects individual’s rights & choices within a practical & supportive service.
• To continually assess the performance of our service.
• To support our customers to improve the quality of their lives. To tailor our service to meet the individuals needs & requirements. To maintain the maximum standard of quality of life within their own home environment & while supported by our services in the community.
• To promote & support our customers to achieve their goals & to maintain their cultural & religious requirements.
• To ensure we maintain a high quality workforce, with the relevant skills to perform the required tasks.
• To ensure that our workforce receives regular training in order to further develop their skills & confidence within their role.
• To continually assess the performance of our staff, ensuring that they receive supervision, guidance & support in order to enhance their performance for our customers.
• To develop strong working relationships with Local Authorities, Care Managers, & other professionals involved in the services of our customers.
• To work within the local communities to promote positive relationships & to encourage our customers to use & respect the community facilities available to them.
• We respect the diversity of all people.
3. Our Quality Policy
The company has in place various systems to help us to maintain regular reviews of our service.
We monitor our progress through the reviewing system of our customers, by regular internal audits.
We set goals & targets for our service to achieve & monitor the success of these implementations. We work with our findings to continually improve our service.
We work with our customers to develop changes within the service that will better meet their needs & will act on findings that will be beneficial to the support & care of our customers.
We ensure that regular staff supervision & appraisals are carried out for all staff in line with CQC regulations. We ensure that training targets are achieved & monitored for all staff.
Complaints procedures are in place to ensure continued quality management of our service. All complaints are registered & actioned & the information / outcomes are available & shared with all interested parties.
4. Staff
Our staff members are extremely important in order to ensure the smooth running of
Our services. It is paramount that our staff receives job satisfaction and are always
happy to work for the organisation. My Support & Care Services confirm that its staff members will receive thorough training in all aspects of our service. Our training methods are varied but include traditional group sessions, group supervisions, and individual training sessions
and technology based online and DVD based learning options. The Company provides
Induction training to all staff in line with the Skills for Care Induction standards. All
staff are DBS checked and have or are working towards a minimum National Vocational Qualification level 2 in health and social care.
Staff supporting children will undertake specialized training in working with children, this will include training such as
• Pediatric first aid
• Safeguarding of children / Child Sexual exploitation
• Qualification in child care
• Qualification in teaching or education
5. Customer’s Rights
We promote equal opportunities & Anti –Discrimination practices for all those who use our services.
We work with our customers in the following ways to help them to ensure they have full understanding of & are able to exercise their rights:
As well as being actively involved in their support plans, customers are also encouraged & given opportunities to facilitate & or attend customers meetings to discuss all aspects of the service provided to them by My Support & Care Services.
Customer meetings are held for customers to be able to comment on the service provided & to give ideas for change.
Customers are encouraged to be involved in the recruitment of staff.
Opportunities are also given to those customers interested to be involved in the formatting of any new policies for the service.
As a service we recognise the right for our customers to take risks in order to enhance their lives. We recognise & respect the human & civil rights of those that use our service & understand that those struggling with complex needs will unavoidably carry some element of risk. We do not believe in over protecting our customers from the risks of daily living & recognise that it is important for growth & development of the individual to take some risks.
Staff & customers will be involved in a process of assessing & monitoring known risk areas in order to maintain & promote self development & independence where possible.
Each customer will have a named staff member with whom they can work alongside to develop & maintain there support plan. This plan will support the individual to maintain his or her tenancy in the community & to enhance their quality of life.
Support plans will be reviewed on a regular basis to ensure that the highest standard of support is provided to meet the needs of the individual.
Customers in supported living will be registered with a GP, they will be encouraged to use the services of dentist’s, opticians etc. They will also be supported to obtain any other professional services they may require, such as Psychiatric care, social workers, dieticians, speech therapists & counsellors etc.
Each customer will receive the hours agreed in their support plan. An ‘on call’ service is available outside of these hours to provide advice & or support for a crisis situation.
We recognise that some customers may have difficulty in maintaining their finances; each customer will have the opportunity to obtain an appointee where necessary to assist them to manage their financial affairs. This could include the management of benefit claims, utility bill payments & rent charges.
This process can empower those individual who find financial management stressful, by taking on some responsibility, whilst maintaining & allowing full knowledge & access at all times to information with regards to their financial situation & all financial management made on their behalf.
My Support & Care Services can in some circumstances operate as the person’s appointee to ensure management of their finances. This would only be in place if all other options are exhausted.
6. Service Provisions available
Support services that are provided by My Support & Care Services are arranged with flexibility to meet the needs of the individual and the specification of the service purchaser.
We will provide support to the individual in their own home to enable the individual to maintain their tenancy also assist in supporting an individual to access a range of community facilities, specific interests or activities, whether vocational, social or leisure. We also provide community enabling, working with individual support plans and working towards specific goals.
Although the provision of the support service may include any or all of the above tasks, the actual support provided will be decided by the needs of the customer and will be described on the customer’s individual Support plan & service agreement.
All staff are trained specifically to support people who have a learning disability and/or mental health disorder this includes those who have sensory impairments or behaviors that may challenge. We specialize in providing services for those with complex social needs.
Some of the services we offer are:
• Supported living
• Personal Care
• Supported work placements
• Assessment for supported living needs
• Re-Assessments for those who are unable to maintain their current supported living support plans.
• Daily living skills
• Group activities in specific areas as required.
• Educational and hobby based daytime activities.
• Social groups and entertainment.
• Community Enabling
Areas we support our customers with:
• Support with food preparation
• Support with food & other shopping.
• Support with personal hygiene routines
• Support with family contact
• Support to maintain Religious & cultural needs & preferences
• Support with self-harm reduction & safeguarding
• Personal care
• Managing Incidents
• Support with social & community intergration
• Support to attend medical appointments
• Support with developing & maintaining daily living skills
• Support to develop independence
• Support to maintain their tenancy
• Support with accessing education, training or employment.
• Support with maintaining a clean & safe environment in which to live
• Reflective support on conduct and/or behavior
• Support to attend leisure activities
• Promoting positive self esteem & confidence in order to maintain a quality lifestyle & to reach their full potential.
• Support with social integration
7. Our Mission statement
We grow our services through reputation & through our exacting standards.
We aim to achieve for our customers a life that provides the individual with the support & Care to which they are entitled. To encourage & promote positive thinking & good self esteem. To be imaginative & flexible. To promote the positive & work to improve the negative. To find the positive routes that enable personal growth & independence. To provide our customers with a feeling of value, & respect, whilst working towards understanding of their responsibilities within their own lives.
‘Inclusion in the Community through Enablement & Support’
8. The Complaints procedure
This policy covers complaints about My Support & Care services Ltd by Customers and others involved in their care. Staff wishing to make a complaint should refer to the Company’s Grievance Policy and procedure.
Initially a complaint should be discussed with the support worker on duty and a complaints form filled in. The support worker on duty should speak to the complainant and note the details of the complaint on a Complaints Form.
Complaints forms are freely available to each customer and a copy can be obtained upon request.
If the problem cannot be resolved and the complainant feels dissatisfied with the outcome of this action or feels that the issue is of a serious nature then the Registered Manager should be contacted either verbally or in writing.
All complainants should receive a written acknowledgement within four working days of receipt of the complaint.
Complaints received by the Manager will be investigated and a response given Within 28 days.
Where the investigation is still in process, a letter explaining the reason for the delay is sent to the complainant and a full response made within five days of a conclusion being reached.
The results of the investigation will be shared with the complainant and documented.
All documentation regarding a complaint, received by the manager, will be registered within the complaints file.
If the complainant is not satisfied with the outcome of the complaint they have the opportunity to contact the customers Care Manager from the Local Authority in order to address their concerns. This information can be obtained by the Personal Assistant on duty.
If a complaint were to go to an appeal stage, this would be heard by The Managing Director Lesley Barker or if not appropriate then an independent person would be sourced to hear the appeal.
Legal advice & direction would be taken from our legal team at Avensure, to ensure that a fair and legal decision was being made.
9. Name & address of the Provider & Registered Manager
Registered Manager
Lesley Barker
My Support and Care Services
40a High Street
Honiton
Devon EX14 1PJ
Tel: 01404 43290
Email: Lesley@mysupportandcareservices.co.uk
Other contacts:
Local Government & Social Care Ombudsman
Tel: 0300 061 0614
Marjorie O’Sullivan
CQC Inspector
Tel: 01823401536
Managing Director: Lesley Barker
Address:
My Support and Care Services ( West Country ) Ltd
Trading as My Support and Care Services
40a High Street
Honiton
EX14 1PJ
Legal Status: Organisation
Contents
1. Our Service / Regulated Activities
2. Aims and Objectives of the Service
3. Our Quality Policy
4. Staff
5. Customer’s Rights
6. Service Provision Available
7. Our Mission Statement
8. The Complaints Procedure
9. Name & address of the Provider & Registered Manager
1. Our Services / Regulated Activities
• Personal Care
Our Service
My Support and Care Services is a specialist service provider of support & care for vulnerable adults and children with Learning Disabilities and complex needs aged 8 to 18 years of age. We provide progressive, outcome focused care solutions.
My Support & Care Services is an independent social care provider; we deliver person centred services to vulnerable adults and children some with complex needs requiring varying levels of support or supervision. This is provided in both a supported living environment and in community enabling.
We pride ourselves on providing specialised (up to 24 hrs.) support for those living within their own homes.
We provide services for a wide range of customers, some of whom will have:
• Learning Disabilities
• Mental Health Issues
• Self Harm
• Sexualized behaviour
• Duel diagnosis
• Schizophrenia
• Acquired Brain Injury
• Suicidal tendencies
• Autistic spectrum disorders
Through well structured risk assessments, that where needed, incorporate well defined boundaries we aim to produce positive outcomes that will lead to enhanced & fulfilling lives for those we support. Providing the opportunity to achieve greater independence.
Some of the services we provide are:
• Supported living
• Assessment of needs
• Risk assessing / Monitoring
• Supported Work placements /Education
• Supported Holidays
• Training courses for care providers
• Training courses for customers
• Daily living skills programs
• Empowerment & Risk taking
• Social Activities
• Educational groups and daytime activities
• Community enabling for adults and Children.
2. Aims & Objectives of the Service
My Support & Care Services objectives are to carry out a service to improve the lives of people with a learning disability/mental health disorder. Its main activities are;
• Personal Care.
• Direct Services
• Training providers internally/externally
We are a provider of services for adults & children with a learning disability/mental health disorder & other associated complex needs. We aim to create & sustain ordinary and positive opportunities for the people we support and are committed to providing services which are inclusive and enabling.
• To provide a personalised service that seeks to maximise the quality of life for each customer based on an assessment and collaboration with the individual & others important in their lives.
• To empower our customers to live their own lives within their chosen local communities as far as is practicable.
• To seek to understand behaviours that may be challenging, and look for appropriate ways to reduce the severity & frequency of such behaviours.
• To ensure the safety of the customer, the staff and the local community as far as is practicable.
• To ensure that all Government legislation and directives are complied with including any customer restrictions that have been set out by the courts, multi-disciplinary teams & other appropriate authorities.
• To ensure all customers have the opportunity to make an informed choice about whom they live with.
• To try to ensure that the customers in supported living have a long term lease and/or if possible ownership or part ownership of their property.
• To encourage our customers to have a real say in who supports them. Someone with similar interests and enthusiasm and the correct skills for the individual customer.
• To provide a service this promotes dignity, respect & independence.
• To provide & promote a service that respects individual’s rights & choices within a practical & supportive service.
• To continually assess the performance of our service.
• To support our customers to improve the quality of their lives. To tailor our service to meet the individuals needs & requirements. To maintain the maximum standard of quality of life within their own home environment & while supported by our services in the community.
• To promote & support our customers to achieve their goals & to maintain their cultural & religious requirements.
• To ensure we maintain a high quality workforce, with the relevant skills to perform the required tasks.
• To ensure that our workforce receives regular training in order to further develop their skills & confidence within their role.
• To continually assess the performance of our staff, ensuring that they receive supervision, guidance & support in order to enhance their performance for our customers.
• To develop strong working relationships with Local Authorities, Care Managers, & other professionals involved in the services of our customers.
• To work within the local communities to promote positive relationships & to encourage our customers to use & respect the community facilities available to them.
• We respect the diversity of all people.
3. Our Quality Policy
The company has in place various systems to help us to maintain regular reviews of our service.
We monitor our progress through the reviewing system of our customers, by regular internal audits.
We set goals & targets for our service to achieve & monitor the success of these implementations. We work with our findings to continually improve our service.
We work with our customers to develop changes within the service that will better meet their needs & will act on findings that will be beneficial to the support & care of our customers.
We ensure that regular staff supervision & appraisals are carried out for all staff in line with CQC regulations. We ensure that training targets are achieved & monitored for all staff.
Complaints procedures are in place to ensure continued quality management of our service. All complaints are registered & actioned & the information / outcomes are available & shared with all interested parties.
4. Staff
Our staff members are extremely important in order to ensure the smooth running of
Our services. It is paramount that our staff receives job satisfaction and are always
happy to work for the organisation. My Support & Care Services confirm that its staff members will receive thorough training in all aspects of our service. Our training methods are varied but include traditional group sessions, group supervisions, and individual training sessions
and technology based online and DVD based learning options. The Company provides
Induction training to all staff in line with the Skills for Care Induction standards. All
staff are DBS checked and have or are working towards a minimum National Vocational Qualification level 2 in health and social care.
Staff supporting children will undertake specialized training in working with children, this will include training such as
• Pediatric first aid
• Safeguarding of children / Child Sexual exploitation
• Qualification in child care
• Qualification in teaching or education
5. Customer’s Rights
We promote equal opportunities & Anti –Discrimination practices for all those who use our services.
We work with our customers in the following ways to help them to ensure they have full understanding of & are able to exercise their rights:
As well as being actively involved in their support plans, customers are also encouraged & given opportunities to facilitate & or attend customers meetings to discuss all aspects of the service provided to them by My Support & Care Services.
Customer meetings are held for customers to be able to comment on the service provided & to give ideas for change.
Customers are encouraged to be involved in the recruitment of staff.
Opportunities are also given to those customers interested to be involved in the formatting of any new policies for the service.
As a service we recognise the right for our customers to take risks in order to enhance their lives. We recognise & respect the human & civil rights of those that use our service & understand that those struggling with complex needs will unavoidably carry some element of risk. We do not believe in over protecting our customers from the risks of daily living & recognise that it is important for growth & development of the individual to take some risks.
Staff & customers will be involved in a process of assessing & monitoring known risk areas in order to maintain & promote self development & independence where possible.
Each customer will have a named staff member with whom they can work alongside to develop & maintain there support plan. This plan will support the individual to maintain his or her tenancy in the community & to enhance their quality of life.
Support plans will be reviewed on a regular basis to ensure that the highest standard of support is provided to meet the needs of the individual.
Customers in supported living will be registered with a GP, they will be encouraged to use the services of dentist’s, opticians etc. They will also be supported to obtain any other professional services they may require, such as Psychiatric care, social workers, dieticians, speech therapists & counsellors etc.
Each customer will receive the hours agreed in their support plan. An ‘on call’ service is available outside of these hours to provide advice & or support for a crisis situation.
We recognise that some customers may have difficulty in maintaining their finances; each customer will have the opportunity to obtain an appointee where necessary to assist them to manage their financial affairs. This could include the management of benefit claims, utility bill payments & rent charges.
This process can empower those individual who find financial management stressful, by taking on some responsibility, whilst maintaining & allowing full knowledge & access at all times to information with regards to their financial situation & all financial management made on their behalf.
My Support & Care Services can in some circumstances operate as the person’s appointee to ensure management of their finances. This would only be in place if all other options are exhausted.
6. Service Provisions available
Support services that are provided by My Support & Care Services are arranged with flexibility to meet the needs of the individual and the specification of the service purchaser.
We will provide support to the individual in their own home to enable the individual to maintain their tenancy also assist in supporting an individual to access a range of community facilities, specific interests or activities, whether vocational, social or leisure. We also provide community enabling, working with individual support plans and working towards specific goals.
Although the provision of the support service may include any or all of the above tasks, the actual support provided will be decided by the needs of the customer and will be described on the customer’s individual Support plan & service agreement.
All staff are trained specifically to support people who have a learning disability and/or mental health disorder this includes those who have sensory impairments or behaviors that may challenge. We specialize in providing services for those with complex social needs.
Some of the services we offer are:
• Supported living
• Personal Care
• Supported work placements
• Assessment for supported living needs
• Re-Assessments for those who are unable to maintain their current supported living support plans.
• Daily living skills
• Group activities in specific areas as required.
• Educational and hobby based daytime activities.
• Social groups and entertainment.
• Community Enabling
Areas we support our customers with:
• Support with food preparation
• Support with food & other shopping.
• Support with personal hygiene routines
• Support with family contact
• Support to maintain Religious & cultural needs & preferences
• Support with self-harm reduction & safeguarding
• Personal care
• Managing Incidents
• Support with social & community intergration
• Support to attend medical appointments
• Support with developing & maintaining daily living skills
• Support to develop independence
• Support to maintain their tenancy
• Support with accessing education, training or employment.
• Support with maintaining a clean & safe environment in which to live
• Reflective support on conduct and/or behavior
• Support to attend leisure activities
• Promoting positive self esteem & confidence in order to maintain a quality lifestyle & to reach their full potential.
• Support with social integration
7. Our Mission statement
We grow our services through reputation & through our exacting standards.
We aim to achieve for our customers a life that provides the individual with the support & Care to which they are entitled. To encourage & promote positive thinking & good self esteem. To be imaginative & flexible. To promote the positive & work to improve the negative. To find the positive routes that enable personal growth & independence. To provide our customers with a feeling of value, & respect, whilst working towards understanding of their responsibilities within their own lives.
‘Inclusion in the Community through Enablement & Support’
8. The Complaints procedure
This policy covers complaints about My Support & Care services Ltd by Customers and others involved in their care. Staff wishing to make a complaint should refer to the Company’s Grievance Policy and procedure.
Initially a complaint should be discussed with the support worker on duty and a complaints form filled in. The support worker on duty should speak to the complainant and note the details of the complaint on a Complaints Form.
Complaints forms are freely available to each customer and a copy can be obtained upon request.
If the problem cannot be resolved and the complainant feels dissatisfied with the outcome of this action or feels that the issue is of a serious nature then the Registered Manager should be contacted either verbally or in writing.
All complainants should receive a written acknowledgement within four working days of receipt of the complaint.
Complaints received by the Manager will be investigated and a response given Within 28 days.
Where the investigation is still in process, a letter explaining the reason for the delay is sent to the complainant and a full response made within five days of a conclusion being reached.
The results of the investigation will be shared with the complainant and documented.
All documentation regarding a complaint, received by the manager, will be registered within the complaints file.
If the complainant is not satisfied with the outcome of the complaint they have the opportunity to contact the customers Care Manager from the Local Authority in order to address their concerns. This information can be obtained by the Personal Assistant on duty.
If a complaint were to go to an appeal stage, this would be heard by The Managing Director Lesley Barker or if not appropriate then an independent person would be sourced to hear the appeal.
Legal advice & direction would be taken from our legal team at Avensure, to ensure that a fair and legal decision was being made.
9. Name & address of the Provider & Registered Manager
Registered Manager
Lesley Barker
My Support and Care Services
40a High Street
Honiton
Devon EX14 1PJ
Tel: 01404 43290
Email: Lesley@mysupportandcareservices.co.uk
Other contacts:
Local Government & Social Care Ombudsman
Tel: 0300 061 0614
Marjorie O’Sullivan
CQC Inspector
Tel: 01823401536