My Support and Care Services
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Policies and Procedures

All policies and procedures relating to your work for My Support and Care Services can be found here.  Unless otherwise stated these policies also apply to any work you carry out on behalf of My Holiday Place and Creative Opportunities for Independence (COFI).

Policies are reviewed and updated regularly and may be changed at any time due to changes in legislation, local or national requirements and best practice.  Please ensure that you are always referring to the most recent policy.  Please click the following link to access a copy of the My Support and Care Services Policy and Procedure Document Change Log.
Accessing the Service
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Accidents
File Size: 66 kb
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Epilepsy
File Size: 66 kb
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Equal Ops - Customers
File Size: 65 kb
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Personal Development Plans
File Size: 72 kb
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Physical Intervention
File Size: 67 kb
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Agency Staff
File Size: 66 kb
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Equal Ops - Employees
File Size: 66 kb
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Provision of Personal Care
File Size: 72 kb
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Aggression
File Size: 66 kb
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Finances and Valuables
File Size: 68 kb
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Quality Assurance
File Size: 72 kb
File Type: docx
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Assessment of Need & Support Plans
File Size: 68 kb
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Fire Safety
File Size: 67 kb
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Record Keeping
File Size: 69 kb
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Benefits, T&Cs of Employment
File Size: 70 kb
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First Aid
File Size: 136 kb
File Type: docx
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Risk Assessments
File Size: 69 kb
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Bullying
File Size: 67 kb
File Type: docx
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Food Hygiene
File Size: 65 kb
File Type: docx
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Safe Keeping of Keys
File Size: 73 kb
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Code of Conduct for Employees
File Size: 70 kb
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Gifts, Wills and Bequests
File Size: 64 kb
File Type: docx
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Safeguarding Adults
File Size: 73 kb
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Communicable Diseases
File Size: 68 kb
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Grievences
File Size: 67 kb
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Safeguarding Children & Young People
File Size: 70 kb
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Complaints Procedure
File Size: 68 kb
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Health and Safety
File Size: 69 kb
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Self Harm and Self Abuse
File Size: 20 kb
File Type: docx
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Complaints, Concerns & Suggestions
File Size: 69 kb
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Infection Control
File Size: 132 kb
File Type: docx
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Service Development
File Size: 18 kb
File Type: docx
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Confidentiality
File Size: 69 kb
File Type: docx
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Lone Working
File Size: 69 kb
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Staff Recruitment
File Size: 70 kb
File Type: docx
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Contingency Planning
File Size: 70 kb
File Type: docx
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maternity new & expectant_mothers
File Size: 68 kb
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Staff Supervision
File Size: 67 kb
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COSHH
File Size: 66 kb
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Medication
File Size: 80 kb
File Type: docx
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Termination & Suspension of Support
File Size: 67 kb
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Data Protection
File Size: 120 kb
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Mental Capacity Liberty Deprivation
File Size: 84 kb
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Training
File Size: 68 kb
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Death of a Customer
File Size: 67 kb
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Missing Person
File Size: 69 kb
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Use of Company Facilities
File Size: 67 kb
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Disciplinary
File Size: 72 kb
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Moving and Handling
File Size: 67 kb
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Use of Mobile Phones
File Size: 68 kb
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Disclosure & Barring Service Checks
File Size: 64 kb
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Nursing Care
File Size: 67 kb
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Volunteers
File Size: 67 kb
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Emergencies and Crisis
File Size: 66 kb
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On Call Policy
File Size: 68 kb
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Whistleblowing
File Size: 81 kb
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Entering a Customer's Home
File Size: 68 kb
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Pandemic Flu
File Size: 72 kb
File Type: docx
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Witnessing Wills & Legal Documents
File Size: 66 kb
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Environment
File Size: 67 kb
File Type: docx
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Performance Appraisals
File Size: 75 kb
File Type: docx
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